10% welcome discount when you sign up with us
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Sommelier Concierge

Sakemama Concierge

Our Concierge Services are managed by a team of professionally trained sommeliers, passionate & knowledgeable & about the brands we represent.
Our sommeliers are available online via chat from 10am - 5pm (Monday - Friday)
Providing bespoke recommendations on celebratory & corporate gifting, our professionally trained sommeliers are here to assist!
Our passionate team of sommeliers will be delighted to offer bespoke recommendations. Click on the Chat Now button & we'll be delighted to connect with you.

Shipping & Delivery

When will I be receiving my orders?
You can expect next day deliveries for orders received by 5pm, Monday - Friday.
Should you require assistance with urgent orders, please contact us at 8333 9194. (Mon - Fri, 10am - 5pm)
Is Self-Collection or Pick-Up Possible?
Yes, Self-Collection is available from 1557 Keppel Road, Singapore 089066
Please contact us 1 business day prior to have your purchases ready for pick-up, from 3pm the next day.

Subscription

When will my monthly subscriptions be dispatched?
All monthly subscriptions will be dispatched for delivery, on the 1st Friday of the month. Should that fall on a public holiday, it will be scheduled on the 1st Thursday of the month.
When will my Subscription Order be delivered?
All Subscription Orders will be delivered, either the 1st or last Friday of each month. Should that fall on a public holiday, delivery will be made on a Thursday.
Can I request to suspend my Subscription?
Yes, if you're going away for a prolonged period, we will pause your subscription & resume when you return.
Please send your requests to : concierge@sakemama.com.sg

Gift Wrapping Options

What are your gift wrapping options?
We offer two options for gift wrapping for an additional fee.
1. Furoshiki Wrapping for sake bottles
This option is available for bottle wrapping only, for an additional fee of S$28.00.
2. Washi (traditional Japanese paper) Wrapping for sake drinkware
This option is available for sake drinkware boxes only, for an additional fee of S$14.00.
How will my order be gift wrapped?
1. We use a 70cm Furoshiki cloth to wrap your sake. Our Furoshikis are made in Kyoto, Japan and are reusable so they can be used by the recipient again!
2. We don’t include any billing information when sending a gift-wrapped order, so the recipient will not see the price of the gift.
3. Where possible, all items in the order will be placed inside our Sakemama bag.
How do I get my order gift-wrapped?
Please select “Gift Wrap” when you add your item to cart. The gift-wrapping charge will be added to your cart once you have selected the gift-wrapping option.
Will selecting Gift Wrapping delay my order?
We do ask that you allow an extra day for gift wrapped orders to be processed. But, as with all of our orders, we try to ship as soon as possible.
Important Notice and Disclaimer
Image on the left is for illustration purposes only and may not be an exact representation of the product.

Actual wrapping paper/ribbon colours and/or ornaments may vary due to availability.